Return Policy

Do you want to return a Hispanitas product?

Don’t worry! You have 30 days to do so after receiving your item.  If you exceed this timeframe, unfortunately, we won't be able to offer a refund, online store credit, or exchange. 

Orders placed on on hispanitas.ca can only be returned through hispanitas.ca, merchandise cannot be returned in store. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and receipt or proof of purchase.

To start a return, please email us at info@hispanitas.ca or call us at +14384538350.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions, do not hesitate to  email us at info@hispanitas.ca or call us at +14384538350.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Exchanges

We are unable to offer exchanges.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. You will receive a full refund, less a 10% restocking fee on regular priced and sale merchandise. Merchandise marked down 50% or more are final sale. Original shipping costs are not refunded.

If more than 15 business days have passed since we’ve approved your return, please contact us by email at info@hispanitas.ca or call us at +14384538350.